Frequently Asked Questions
If you have any questions please contact Pink Petunias by
P O Box 4067
TINANA, Qld, 4650
|Phone:||+61 7 4123 6168|
|Fax:||+61 7 4121 4075|
Can I get these bags in school colours?
Yes we can supply school colours providing these colours are available. Contact us to discuss your requirements.
Can I purchase a Bulk Order?
Yes we are happy to quote on bulk orders. Contact us to discuss your requirements.
Can I get a different size made?
Yes we are happy to give you a quote on your size specifications.
How can I order?
You can order online via the Shopping Cart.
Can I shop OFF line?
Yes, we are happy to speak to you directly and place an order please call us on +61 7 4123 6168. Before you call please have the names and product codes, colours and sizes of the products you wish to purchase. You can either use your credit card facilities over the phone or we can advise our account details to pay direct. All orders will be dispatched as soon a payment is cleared.
Are my credit card and personal details safe?
Yes, all credit card payments are processed securely through the DirectOne Payment Gateway and ANZ. Pink Petunias does not store any credit card information on our servers. Pink Petunias will not sell its database of customer details or details about customers to a third party.
How long will my order take?
Off the shelf Orders - In most cases, your order will be dispatched within 24-48 hours after payment has been received and cleared. Payment by credit card is the fastest way to receive your order as there is no clearance delay
Special or Bulk Orders - Please enquire regarding dispatch date.
How are shipping costs calculated?
Shipping costs are calculated according to the total weight of the products ordered and the delivery address. The shipping costs are automatically calculated and will appear in your Shopping Cart.
Caring for your bags.
All our bags are machine washable. We recommend that you wash them separately in cold water first, and thereafter machine wash in cold water with similar colours. Warm Iron. To avoid shrinkage we recommend that you do not tumble dry.